We are pleased to announce that we ship worldwide. Your shipping charge will be calculated at checkout.

We aim to despatch all orders within 1-3 days from our warehouse in the UK. Delivery to the UK and US takes 1-3 days. For international orders shipping takes 3-10 days depending on delivery location. Made to order items will be longer and lead times will be stated on the product information.

Our shipping prices at the checkout do not include any local customs and duties charges, customers will be held liable for any charges that may occur. 

To return an order, please do ship the order back to us in original packaging (cellophane on) to the following address with your name, order number and reason for return. 

Alice Palmer & Co
Units 10, Business Park
11 Mill Ln
Arlesey SG15 6RF

As soon as we receive your return we will issue you a refund/exchange for this order. 

Refunds are normally processed within 3-5 days. Should you experience any delay please contact the team for an update. 

Bespoke orders are non returnable and non refundable. We are not responsible for any errors when ordering so please ensure you double check your order before placing.