We’re looking for an experienced and highly organised Operations & Shop Manager who is efficient on email, proactive, adaptable, and has exceptional attention to detail. In this role, you’ll oversee operational processes, liaise with suppliers, and manage the maintenance and day-to-day running of our London shop to ensure everything runs seamlessly. A passion for interiors and styling is a strong plus.

Main responsibilities:

• Customer Relations - monitor all communications to support smooth day-to-day operations both over email and with customers in the shop. Ensure that every interaction reflects the company's commitment to quality and strengthens customer trust and loyalty. 
• Supplier & Inventory Management - manage all communications with suppliers to maintain a seamless supply chain, ensuring a clear and efficient communication regarding orders and stock requirements for both our warehouse and shop. This will include regular reviews of stock levels and forwarding relevant information on to the team, warehouse or customers. 
• Warehouse Communications - manage warehouse communications, this includes deliveries from suppliers, ensuring barcodes are created and all orders are being shipped out and are under control. 
• Wholesale Order Management - deal with  the process of wholesale orders, ensuring everything is fulfilled accurately and on time. This will include coordinating with the relevant supplier and warehouse team to ensure stock is available or made to meet delivery deadlines. 
• General Shop Management & Visual Merchandising - stay on top of incoming stock making sure it’s sorted through and accounted for, ensure displays are always replenished and refreshed for an enticing customer experience, and maintain a high level of general tidiness in the shop.

What We Offer:

• A creative and supportive work environment
• Opportunities for professional growth and development
• The chance to work with a passionate and dedicated team
• Salary: 30-35K depending on experience
• Staff discount
• Work pension offered
• 23 days holiday + bank holidays
• Birthday off

If you are an organised and creative individual with a passion for homeware and the drive to manage the operations of a fast paced and growing company, we would love to hear from you. Please submit your resume  and a brief cover letter explaining why you are the perfect fit for this role.

How to Apply: Please send your application and CV to jobs@alicepalmer.co with the subject line “Job Application - Operations & Shop Manager”

We look forward to reviewing your application.