Frequently Asked Questions

 

Do you ship worldwide?

Yes, we ship worldwide.

How can I return my items if they don’t work?

We hope that your items work and you love them but should you want to return them you have 14 days, please email us info@alicepalmer.co to request return.

What size lampshade would you recommend?

Please see our lampshade size guide page here for more help. If you are still unsure please email us info@alicepalmer.co.

Does my lampshade come with a shade carrier?

Yes, all of our lampshades come with the correct lampshade carrier (UK/EU/US/Aus)

Can I make a lampshade to a specific size?

Unfortunately we don’t make lampshades to bespoke sizes. For bespoke orders or any other queries, please contact me on info@alicepalmer.co